Who We Are

At Liminality, our values form the basis of relationships with customers and drive us to deliver on our brand promise.
  1. Integrity is key to delivering on Liminality’s promise of evidence-informed training and support.
  2. Reliability means that Liminality will perform as intended for your organization.
  3. Compassion means that Liminality recognizes the unintended consequences for parents and health and social services of poor relationships and takes action to help.

Liminality Team

CEO and Founder

Dr. Karen Benzies integrated her experience with families, early childhood development, science, and social innovation to create Liminality Innovations Inc. After earning her PhD in Nursing from the University of Alberta and completing post-doctoral fellowships at Stockholm University and the University of Ottawa, she held academic leadership positions at the University of Calgary. A passionate expert in designing efficient structures and processes, she recognized the value of a social innovation model to sustainably embed effective interventions in health and social care systems. That model, first manifested in Welcome to Parenthood and Alberta Family Integrated Care (FICare; © 2019), has expanded to Merge™. This family integrated model of care supports a culture shift where parents become true partners in their sick newborn’s care in the neonatal intensive care unit. With Merge™, parents are more confident and less stressed, babies go home sooner, and hospitals avoid costs. A frequent lecturer on how to implement interventions in complex systems, Dr. Benzies has contributed many important scientific advancements and received numerous awards.

Chief Operating Officer

Pilar Zanoni has 10 years experience in research, project and stakeholder management, and operations. After earning a Master of Science in Experimental Medicine from McGill University, she managed a perinatal biorepository supporting researchers nationally and internationally to increase the clinical impact of their work. While in this role she also served on the Mount Sinai Hospital (Toronto, Ontario) Research Ethics Board. An effective communicator with strong attention to detail, she has led the development and implementation of multiple strategic program initiatives, supervised small teams, and oversaw project budgets up to $750,000. Since 2016 her primary focus has been research and development of Alberta Family Integrated Care (FICare) for neonatal intensive care units. Validated in a clinical trial and now known as Merge™, she is dedicated to supporting health systems with Merge training and implementation. 

General Manager

Dhruv Shah completed his Master of Business Administration (MBA) from the University of Calgary. He also holds a Bachelor of Engineering (BE) in Electronics from Mumbai University. He has international professional experience in the areas of business development, fundraising, and project management. With a keen interest to create a positive impact in the lives of the underserved, Dhruv has experience working with a social enterprise start-up and not-for-profit organization.

Vice President of Marketing and Growth

William comes to Liminality with senior level positions in diverse industries such as Banking/Finance, Convenience/Gas Retail, FMCG, Sports Management, Non-Profit, Consulting, Technology, and Real Estate.He brings extensive marketing leadership experience and has a strong track record in creating and managing brands, as the core driver of a company’s growth and innovation. 

William holds an Executive MBA from University of Calgary, Haskayne School of Business. University of Calgary – Bachelor’s in Communications, Centennial College – major in Advertising. He is also a graduate of York University – Masters Certificate in Marketing Communications Leadership.

Board of Directors

Ms. Lorian Hardcastle, JD, LLM, SJD

Dr. Lorian Hardcastle is an Associate Professor in the Faculty of Law and Cumming School of Medicine at the University of Calgary. She is a member of the One Health Consortium, O’Brien Institute for Public Health, and Conjoint Health Research Ethics Board at the University of Calgary. Lorian obtained her JD with Health Law and Policy Specialization Certificate from Dalhousie University and her LLM and SJD from the University of Toronto. She also completed a fellowship at the O’Neill Institute for National and Global Health Law at Georgetown University. Prior to her career in academia, Lorian worked for the Ontario Ministry of Health and Long-Term Care and in a hospital legal department.

Lorian’s research interests include regulation and governance of the health care system, liability and accountability of health facilities and government, public health law, and self-regulation of health professionals. Her work has been published in numerous legal and health policy journals including the Canadian Medical Association Journal, University of Pennsylvania Law Review, Healthcare Policy, Queen’s Law Journal, and Journal of Law, Medicine & Ethics. Lorian is a frequent contributor to health law and policy debates in the media and her writing has appeared in many Canadian newspapers.

Mrs. Robin Jensen, CPA, CA

Robin is a Chartered Accountant and Chartered Professional Accountant (CA, CPA) providing accounting, advisory, and tax services to privately held companies.

Building strong relationships with clients, Robin works closely with shareholders, directors, and trusted advisors to provide solutions for corporate development, growth, and succession. Her understanding of corporate and personal tax, assurance, finance, and efficiency systems provides a unique perspective that contributes to her detailed analysis. Committed to serving the small and mid-sized entrepreneurial markets (SME), she delivers results that minimize risk and maximize value.

Robin is currently dedicated to serving three groups of privately held corporations, including Streamline Automation Ltd, Sid’s Group of Companies, and CME Holdings Ltd. (AKA Emcor Development Corp). These multi-corporate groups hold up to twelve entities that require a diverse range of competencies from full-cycle accounting & corporate tax to strategic planning & advisory.

With experience in public accounting firms such as PriceWaterhouseCoopers & LNS Chartered Accountants, Robin has been exposed to hundreds of corporations, ranging from small private to large public enterprises. She practices in a variety of industries, including manufacturing, self-storage, and commercial real estate & development. Also holding a Bachelor of Business Administration degree in Small Business and Entrepreneurship and licensed as a Mortgage Associate through the Real Estate Council of Alberta, her proficiencies expand beyond traditional accounting.

Courtney Dragani, BComm

Courtney Dragani is a well-regarded leader with a strong record of strategic portfolio management, continuous process improvement, stakeholder engagement, and securing adoption for large change initiatives. Courtney is the Head of Product Development at The51 – a Financial Feminist™ platform. There, she leads the strategic planning, design, and delivery of innovative products and services for investors, entrepreneurs and those who aspire to be. She spent the previous decade of her career in project management, strategic planning and governance, and leading project portfolio management and supplier management functions in the energy sector. She holds a Bachelor of Commerce from the University of Calgary, and an Executive Certificate in Advanced Strategy from the University of British Columbia. Courtney currently serves on the boards of the Calgary Montessori School and her community condo board. As a parent of a premature baby who spent time in the NICU, she’s passionate about the significant impact that Liminality Innovations can have.

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